General questions

What do I need to consider before registering for a course?

We kindly ask you to read through the information on placement before registering for a course and, if requested, to take a placement test so that we can advise you on your choice of course. Registration for our courses takes place exclusively online on our website. You will find the registration deadlines in the course descriptions.

Please note that your registration is binding.

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Do I also have to register for the language course in Online Services?

No, the language courses of the Language Center cannot be registered for in Online Services.

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Can I use the voucher for free German courses offered by the Canton of Basel-Stadt at the Language Center?

No, the vouchers for free German courses from the Canton of Basel-Stadt are not valid at the Language Center.

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Can I deregister from a course?

Yes, a deregistration is possible.

The following costs will be incurred with a

  • deregistration up to five working days before the start of the course: CHF 50.00
  • deregistration starting on the fourth working day before the start of the course: total course fee

Deregistrations must be submitted in writing to info-sprachenzentrum@unibas.ch. A verbal or written deregistration with the course lecturer is not sufficient.

There is no charge to re-register for another course in the same semester.

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Can I still register for a course after the registration deadline has passed?

Late registrations are usually possible up to two weeks after the course has started. Late registrations must be made in person, either telephonically or per email. When you register late, you accept that missed sessions count as absences and that, should you cancel, the full course fees are still due.

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Is a change of course possible?

Yes, you can change your registration free of charge to a parallel course or another suitable course provided these exist and there are still free places. Please inform us to which course you would like to change via info-sprachenzentrum@clutterunibas.ch.

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When will I know if my course is taking place?

Course confirmations/cancellations will be sent by email at least 5 working days before the specified course start date. In the course confirmation you will find all information about your course.

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What course material is used and do the course fees include the material?

If your course uses a course book, the cost of this is not included in the course fees. The course books used in our courses are pre-ordered from the Ganzoni bookstore and can be purchased there with a 10% discount. The course books can also be purchased at any other bookstore of your choice. Please purchase the course book only after receiving the course confirmation and bring it to the first session.

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When will I receive the invoice for the course?

An invoice for the course will be sent after the start of the course (with a payment deadline of 30 days).

Installment payments are possible upon request. Please contact us in advance at info-sprachenzentrum@clutterunibas.ch.

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I do not have an account in Switzerland. How can I pay the bill?

Payments cannot be made directly at the Language Center. You have the following options:

  • Bank transfer: for transfers from a foreign account, please use the information on the invoice for payments from foreign banking institutions.
  • Cash or card payment: Course fees can be paid in cash or by card at the counter of the Swiss Post. For this you will need a paper invoice. Please contact us at info-sprachenzentrum@clutterunibas.ch.
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Can I receive a confirmation of payment?

Yes, please contact info-sprachenzentrum@clutterunibas.ch to request a confirmation of payment.

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I have attended a course at the Language Center. Will I always receive a certificate of attendance?

No. A certificate of attendance requires that the attendance requirements have been met, i.e. the maximum number of absences defined in the respective course announcement must not have been exceeded. If this requirement is met, the certificate of attendance will be sent automatically by e-mail 2-3 weeks after the end of the course.

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